Refund policy
Last updated: September 2025
Our Policy in Simple Terms
Travel Snail Mail operates a no-returns, no-refunds policy for all subscription packages.
Subscription Management
While we don't offer refunds, you do have control:
- Cancel anytime - Stop future charges by canceling your subscription
- Change address - Update your shipping details anytime before the 20th of each month
Exceptions (The Only Times We Might Refund)
We will consider refunds only in these rare circumstances:
- Repeated shipping failures - If multiple packages fail to reach you due to consistent postal issues
- Billing errors - If you were charged incorrectly due to technical issues
What About Damaged or Lost Mail?
- Damaged packages: Email us with photos - we'll send a replacement when possible
- Lost mail: We're not responsible for postal service issues, but we're happy to work with you
- Delayed delivery: Please wait for our full delivery timeframe (up to 35 days) before contacting us
Before You Subscribe
Please make sure you understand:
- You're committing to receive travel letters and photo prints
- Delivery times can be long (up to 35 days internationally)
- Content is authentic travel experiences, not polished marketing materials
- Each month's content is unique and cannot be returned
Contact Us
If you believe your situation qualifies for our limited exceptions, or if you have concerns about your subscription:
Email: travelsnailmailclub@gmail.com
Please include your order number and a detailed explanation of the issue.
Our Commitment
While we can't offer returns or refunds, we are committed to:
- Delivering authentic, high-quality travel content each month
- Shipping on schedule from wherever we are in the world
- Providing excellent customer service when issues arise
- Being transparent about our policies upfront