Polityka anulowania
Last updated: September 2025
Subscription Cancellations
Travel Snail Mail operates as a subscription service only - all purchases are recurring subscriptions that deliver monthly travel letters and photo prints.
How Subscriptions Work
When you subscribe to Travel Snail Mail:
- Monthly subscriptions: You're charged automatically each month until you cancel
- Your payment details are stored securely through Shopify
- You'll receive one package per month as long as your subscription is active
How to Cancel
You can cancel your subscription at any time through these methods:
-
Email cancellation: Send us an email at travelsnailmailclub@gmail.com
- Include your name and email address used for the subscription
- We'll confirm your cancellation within 24-48 hours
-
Shopify account: Manage your subscription through your Shopify customer account
- Look for cancellation links in your order confirmation emails
- Or log into your customer account on our website
When Cancellations Take Effect
-
Monthly subscriptions: Cancellation takes effect at the end of your current billing cycle
- Example: If you're billed on the 15th and cancel on the 20th, you'll receive that month's package but won't be charged again
Important Timing
-
Monthly billing cutoff: The 20th of each month
- Cancel before the 20th to avoid the next month's package preparation
- Cancel after the 20th, and your package is likely already being prepared
- No partial month refunds: If you cancel mid-month, you won't receive a prorated refund
What Happens After Cancellation
- You'll receive a cancellation confirmation email
- No more charges to your payment method
- You'll still receive any packages you've already paid for
- Your customer account remains active (in case you want to resubscribe later)
Resubscribing
Changed your mind? You can always resubscribe:
- Use the same email to maintain your customer history
- Choose any subscription option available at that time
- You'll start fresh with the current month's adventure
Auto-Renewal Information
- Monthly subscriptions: Continue until you cancel (no auto-renewal needed)
Special Circumstances
Moving internationally? Address changes? Payment issues?
Email us before canceling - we might be able to help! We're experienced with international logistics and want to keep you on your travel journey with us.
What We Can't Cancel
Once a monthly package enters our preparation and shipping process (usually around the 22nd), we cannot cancel that specific delivery, but we can still cancel future deliveries.
Contact for Cancellations
Email: travelsnailmailclub@gmail.com
Please include:
- Your full name
- Email address used for subscription
- Reason for cancellation (optional but helpful for us to improve)
We aim to process all cancellation requests within 24-48 hours and will send you a confirmation email.
We're sad to see you go, but we understand that travel journeys come and go. Thank you for being part of our adventure, and our mailbox is always open if you want to rejoin us later!